🔁 Exchange, Return & Refund Policy

Reflections® – Cosmetics & Skincare

At Reflections, customer satisfaction is at the heart of everything we do. We have carefully designed our Exchange, Return & Refund Policy to ensure a fair, transparent, and smooth experience, while maintaining the highest hygiene and quality standards expected from a premium beauty brand.

Please review the policy below before placing your order.

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📦 Case 1: Damaged, Defective, Incorrect, or Missing Items

🕒 Reporting Timeline

• Damaged, broken, leaking, or missing products must be reported within 24 hours of delivery.

• Incorrect items must be reported within 7 days of delivery.

Requests received after these timeframes cannot be processed.

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📸 Required Verification

To assist us in verifying your request, please provide:

• A clear photo of the order invoice included in your parcel

• Clear images of the product and packaging, where applicable

The order invoice is mandatory for all claims.

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🚚 Reverse Pickup & Review

• Once your complaint is verified (within 48 hours), a reverse pickup will be arranged via our courier partner.

• Reverse pickup may take up to 7 calendar days, depending on courier availability.

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📋 Return Eligibility Criteria

All returned items must:

• Be unused

• Be in original condition

• Have all seals, packaging, and tags intact

• Include all accessories, inserts, and documentation (if any)

Every return undergoes a Quality Check (QC) at our warehouse.

⚠️ Returns may be declined if the product:

• Shows signs of use or damage

• Has missing or broken seals

• Is returned in unsatisfactory condition

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🔧 Brand Warranty Items

Certain electrical or branded tools (if applicable) are covered under manufacturer warranty only and are not eligible for refunds.

In such cases:

• The item must be returned to Reflections

• We will coordinate with the brand for repair or replacement

• Future warranty claims must be initiated through our support team

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✅ Resolution After Quality Check

• If the claim is approved, you will receive:

  • A replacement, or

  • A refund, as applicable

• If QC confirms the correct product was originally delivered, the claim will be closed and considered final.

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🔄 Case 2: Change of Mind

Due to hygiene and safety regulations, returns based on change of mind (wrong shade, wrong selection, or personal preference) are accepted only if:

• The product is unused

• Original packaging and seals remain fully intact

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💰 Handling & Logistics Fee

• A Rs. 200 handling fee will be deducted from refunds

• Or charged at delivery in case of an exchange
  (This fee covers logistics and processing costs)

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💳 Out-of-Stock Refunds

In the rare event that an item becomes unavailable after payment:

• A full monetary refund will be issued

• Our support team will contact you for bank details

• Refunds are processed within 48 hours

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📹 Unboxing Recommendation

We strongly recommend recording an unboxing video when opening your parcel.

• For missing item claims, warehouse dispatch footage will be reviewed

• If footage confirms complete dispatch, the claim cannot be processed

• If an item is confirmed missing, a refund or replacement will be arranged

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⏱️ Processing Timelines

• Reverse pickup: Up to 7 calendar days

• Complete resolution: Up to 10 working days
  (Includes pickup, quality check, and final outcome)

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At Reflections, we appreciate your patience and trust as we work to provide a seamless and reliable shopping experience.